COVID-19 - Business Update
In line with government guidelines at present we are still
dispatching and couriers delivering as usual.
We are closely monitoring the situation daily and will update this
message if required. Stay safe.
CARPET TILES ONLINE offers several delivery options. We aim to
deliver all items as safely and as quickly as possible, no matter
where you are located. We can ship carpet tiles to almost anywhere
within the Australia regardless of how large or small your order is.
COVID-19 - Business Update
In line with government guidelines at present we are still dispatching as usual.
We have spoken to both pallet and parcel transporters who confirm they are still delivering.
Please note: AM deliveries may be delayed.
We are closely monitoring the situation daily and will update this message if required.
Stay safe.
Carpet Tiles Online offers several fully insured delivery options. We aim to deliver all items as safely and as quickly as possible no matter where you are located. We can ship carpet tiles to almost anywhere within the Australia regardless of how large or small your order is.
Transdirect
Carpet Tiles Online Samples
Our samples are usually sent via Australia Post. The sample packs
have been designed to go through a standard letterbox. If you need
the samples ‘Next Day’ we can send by Express Post, there is an
extra cost for using this service and we cannot guarantee it will be
delivered the next day. Whole tile samples for larger jobs or for
contractors to show prospective clients can also be obtained by
special arrangement (please contact us for details). We aim to send
all carpet tile samples out within 24hrs of the order being received
through our website. Usually there are up to nine sample swatches
that can fit into one parcel satchel. For more info about samples
order please call 1300 453 300.
Parcel Deliveries
All carpet tile parcel deliveries are sent within Australia via AusPost
and leading national courier services. At checkout if a particular
service is not available for your area simply opt for another to
complete your order. Please make sure when placing your order
that a delivery address has been given where someone will be
available to sign for the parcels. If this is not possible, please notify
us in advance with an authority to leave parcel with a neighbour or
put it in a safe place.
Pallet Deliveries
Orders over 16 boxes are usually sent out on 1.1m x 1.1m wooden
pallets. Goods are shrink wrapped to protect against dirt and
weather and to keep boxes from moving during transit. Upon arrival
if you do not have offloading facilities in place then the pallet will be
lifted off the vehicle using the tail-lift. Please be aware that the
courier is only insured to drop off at the kerbside and is not
obliged to carry or pull goods into your premises.
Therefore, please make sure sufficient help is on hand to assist the
driver during delivery. All deliveries must be signed for upon receipt
and any damage reported immediately on arrival. If the delivery
truck access may be restricted or you require assistance with the
delivery, then please contact us with details as soon as possible
after placing your order online.